DUDECLUB

Privacy Policy

Last Updated: May 11, 2025

1. Introduction

At DUDECLUB ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or purchase our products (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

  • Contact information (such as name, email address, phone number, and delivery address)
  • Account information (such as username and password)
  • Payment information (we do not store complete credit card information)
  • LINE ID and profile information when you log in using LINE
  • Age verification information
  • Order history and preferences

2.2 Non-Personal Information

  • Device information (such as IP address, browser type, and operating system)
  • Usage data (such as pages visited, time spent on pages, and click patterns)
  • Location data (with your consent)

3. How We Collect Information

We collect information through:

  • Direct interactions (when you create an account, place an order, or contact us)
  • Automated technologies (cookies, web beacons, and similar technologies)
  • Third-party sources (such as LINE when you use LINE Login)

4. How We Use Your Information

We use your information for various purposes, including to:

  • Process and fulfill your orders
  • Verify your age and identity
  • Provide customer support
  • Improve our Services
  • Send transactional messages and order updates
  • Send marketing communications (with your consent)
  • Comply with legal obligations, including Thailand's Kratom Plant Act B.E. 2565 and the Personal Data Protection Act (PDPA)

5. Information Sharing and Disclosure

We may share your information with:

  • Service providers (such as payment processors, delivery services, and IT service providers)
  • Business partners (with your consent)
  • Legal authorities (when required by law or to protect our rights)

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For compliance with Thailand's Kratom Plant Act B.E. 2565, we may retain certain transaction records for up to 5 years.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under Thai PDPA

Under Thailand's Personal Data Protection Act (PDPA), you have certain rights regarding your personal data, including:

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to delete your data (with certain exceptions)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, please contact us using the information provided in Section 12.

9. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our Services. You can set your browser to refuse all or some browser cookies, but this may prevent some parts of our Services from functioning properly.

10. Third-Party Services

Our Services may contain links to third-party websites or services that are not owned or controlled by DUDECLUB. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

DUDECLUB
Soi Ekkamai 30, Khwaeng Khlong Tan Nuea
Watthana, Bangkok 10240
Thailand
Phone: 064-116-5408
Email: privacy@dudeclub.store